I gave a brief overview of my background, including my studies, previous customer service experience, and why I was interested in the role. I also mentioned that I enjoy working with people, helping customers find solutions, and being part of a team environment. I tried to keep the answer confident and conversational while showing that I was reliable, approachable, and willing to learn.
Ho presentato la mia candidatura tramite segnalazione di un dipendente. Ho sostenuto un colloquio presso Optus (Sydney) nel mese di feb 2026
Colloquio
There was initally a video interview, then it progressed to a phone interview and then an in person interview, however i was rejected since i did not have the experience they were looking for
Domande di colloquio [1]
Domanda 1
Whats your idea of customer service and what does it look like
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Optus nel mese di gen 2026
Colloquio
When I was preparing for my interview, I found other people’s shared interview questions extremely helpful.
Because of that, I would like to give back and share my full set of HireVue interview questions with Optus to help others prepare.
I completed an online HireVue interview with 5 questions. However, I haven’t heard back from them after two weeks.
Even so, I hope this will be useful for anyone who is preparing for the same process.
In the interview, Optus suggested us to use STAR method.
The 5 questions were:
1. Introduce yourself. Why Optus?
2. Describe a time when you turned a dissatisfied customer into a satisfied one.
3. Describe a time when you stepped out of your comfort zone at work.
4. Describe a time when you followed a rule or regulation.
5. Describe a time when you dealt with a challenging colleague or customer.
Domande di colloquio [1]
Domanda 1
5. Describe a time when you dealt with a challenging colleague or customer.
