10/13 Applied 10/17 Video Interview Invite 10/19 Video Interview 10/20 F2F Invite 11/2 F2F Interview *PREVIOUS FA EXPERIENCE PRIOR TO PSA* Applied online & received an invite for the video interview within a few days. I had 5 days to complete the video interview. I recorded myself responding to (4) questions: 1. What are 3 characteristics of a good FA? Most difficult? 2. Time me about a time that you dealt with a difficult passenger. 3. What was your most difficult job? How did you handle it? 4. Why PSA? The next day I was invited to the F2F at a hotel in Charlotte. The interview was wonderful. We met in the lobby and mingled for a bit before being invited into the presentation room. There was about 15-20 people. We started with introductions & a fun fact. We also read a brief PA out loud. Then we split into (2) groups & they asked (2) situational questions — the answers were to be in STAR format. 1. Tell me a time you went above & beyond for a customer. 2. Tell me a time when you had a coworker / customer who was very different from you & how did you handle it? After the group interviews, we were called in individually for 1-1’s. It seemed like those who were called in toward the end were then offered the position & fingerprinted — but it is possible others will get offers later on! If you are interviewing, here are my tips: - look the part (skirt business suit in black or navy, slight basic heel, hair in bun, red lips or color that suits your skin tone, clean / fresh nails [nothing too crazy], natural make up, SMILE) - be yourself & be friendly (mingle, the people there are not your competition - they are your COWORKERS!) - prepare for situational questions so you can provide a clear, quick & concise answer! - just breathe (if you did everything above, you’ve got it, so breathe, be yourself & enjoy the time mingling with amazing people!)