I submitted my application online through their website on a Saturday I believe, got an email Monday to come in for a group interview on Wednesday. There were 8 applicants. We were told about the company culture and what they are looking for. We were split into two groups and taken to a separate room for our group interview. We were each asked "tell me about yourself?" and "what do you do for fun?". We were then told we'd hear by Friday and there would be an assessment followed by a possible one on one interview. I received and email the next day to complete the behavioral assessment. The day after that I was called to come in for a one on one interview. I came in the following Wednesday and met with the contact center manager and HR. It felt really laid back and comfortable. They asked general interview questions and genuinely seemed to want to get to know me as a person as well as an employee. I was told I'd hear by the following Friday. On Tuesday I received a phone call to come in to meet with the manager again and their top customer service representative. I came in that Thursday morning, met with them and was offered a position that day. Overall very good and comfortable experience.