I applied online and was contacted by email about 2-3 days later. Scheduled an initial phone interview with a Palmer House HR rep. The interview lasted about 20-30 minutes. The HR rep was very personable and asked typical interview questions such as "What is your greatest weakness", "How have you handled an irate customer", and "What was one of the most challenging issues you dealt with". About two weeks after the interview, the Director of Security contacted me by email to schedule a brief phone screen interview. The Director was also very personable and friendly. The interview felt more like a conversation than an interrogation. Some expected interview questions along with questions about time management, teamwork challenges, and why I chose this industry. The interview was under 30 minutes long. The process, at least for this position, was very long. It took about a month from the day of application to the second phone interview, and applicants who moved on still had to get through in-person interviews. The Director mentioned that there had been quite a few applicants for the position. I was disappointed to not move to the next step in the hiring process, but the overall experience was still a positive one.