Two people will do the initial interview where you have to sale yourself and your experience like any job. Once that step is passed. You will be placed an a room with a list on how the call process goes and what you services or steps are offered and you will perform a mock call. You will answer the phone and listen to the customer concern and advised of steps you are able to take and services you are able to offer.

3 step process. Started with a phone interview, followed with scheduling a second interview. Second interview consisted of a role play phone call from customer wanting to verify warranty for a problem. This was followed with 2 team leads conducting a behavioral questioning, four questions asked. They discussed some details about the position, the environment. After this you were taken out to the call center floor and allowed to listen in on a couple of calls. I didn't get offered this position, however, I was offered another position later the same day the interview happened and came in next day and interviewed for that position.