Ho presentato la mia candidatura tramite un selezionatore. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Progressive Insurance (Phoenix, AZ) nel mese di ott 2009
Colloquio
First a recuiter calls and gives you a phone interview, usually last between 1-1.5 hours. If you pass the interview you go on to take an assessment test on site. If you pass the test you move on to 2 face to face interviews. The interviews are for the same day and last at least 1.5 hours each. If you are chosen at that point you have to pass a background check and you're in.
Domande di colloquio [2]
Domanda 1
Name a time when you dealt with a difficult customer and how did you resolve the issue?
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Progressive Insurance
Colloquio
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Domande di colloquio [1]
Domanda 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
Ho sostenuto un colloquio presso Progressive Insurance (Providence, RI)
Colloquio
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Domande di colloquio [1]
Domanda 1
Tell me about a time you were able to de-escalate a customer.
Ho sostenuto un colloquio presso Progressive Insurance
Colloquio
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).
