My interview process was awesome. I posted the application and left to go on vacation to Daytona beach Fl. 2 days later I got the phone call and had to do the first round interview over the phone while I was sitting on the beach watching my wife(also a Prog employee) and 1 yr old daughter play in the sand. I had to answer questions like.....name a sitiation that I was in that was bad and had to turn it into a good outcome. what I did and how I did it. describe a situation where I had an dificult customer and how did I resolve the situation. questions like that I had to do 20 of them. My advice would be just be open and honest to the questions and think about times you have been in these type of situations and what you did.