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      Progressive Insurance

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      Ricerche correlate: Recensioni su Progressive Insurance | Offerte di lavoro di Progressive Insurance | Stipendi di Progressive Insurance | Benefit di Progressive Insurance
      Colloqui di Progressive InsuranceColloqui per Customer Service Representative presso Progressive InsuranceColloquio di Progressive Insurance


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      Colloquio per Customer Service Representative

      22 feb 2021
      Candidato anonimo a colloquio
      Tampa, FL
      Nessuna offerta
      Esperienza negativa
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Progressive Insurance (Tampa, FL) nel mese di feb 2021

      Colloquio

      Progressive doesn't actually interview. They send you through a program called HireVue so they never actually interview you. The result? Your answers are automatically scored and you never talk to a real person. I hate that this company does this. Hopefully this review makes them reconsider their processes.

      Domande di colloquio [1]

      Domanda 1

      Here's the questions from the HireVue system: Practice Questions: "Explain why your background and experience would be a good fit for this job.", "Tell us what has been your best work achievement to this point in your career. What made this achievement important?", "Describe a difficult task you were faced with and how you addressed it." Real Questions: (8 of them) -"At Progressive, culture, core values, and commitment to diversity and inclusion redefine everything you might think about corporate environments. We're a Fortune 100 company with forward-thinking approaches, state-of-the-art technology, and endless opportunities to risk, learn and grow. Please tell us why you're interested in joining the Progressive team, and briefly describe your work history, including reasons for leaving each position." -"Of all the positions you worked in the last 5 years, what position did you like most and why? What position did you like least and why?" -"Describe a time when you solved a problem for someone in a way that exceeded their expectations. Please describe the situation, how you responded, and the results. How did you know what would exceed their expectations?" -"Tell me about a time when you struggled with or were overwhelmed by a new or difficult challenge at work or school. Please describe the situation, your actions, and the results. How were you able to remain accountable for your work during that stressful time?" -"Tell us about a time you received difficult or constructive feedback from a supervisor or educator. Describe the situation, how you responded, and the results. What did you do with the feedback?" -"Tell me about a situation when you had to adapt to a substantial change you encountered while working on an assignment at school or work. Please describe the situation, how you adapted to the change, and the results." -"Tell me about a situation in which you needed to make an important decision quickly, but were faced with conflicting information from multiple sources. Please describe the situation, your actions, and the results of your final decision." -"Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes. Give a detailed explanation of the process you used to persuade the customer."
      1 risposta
      237

      Altre recensioni di colloqui per Customer Service Representative presso Progressive Insurance

      Colloquio per Customer Service Representative

      29 gen 2026
      Candidato anonimo a colloquio
      Nessuna offerta
      Esperienza negativa
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Progressive Insurance

      Colloquio

      I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.

      Domande di colloquio [1]

      Domanda 1

      Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
      Rispondi alla domanda

      Colloquio per Customer Service Representative (CSR)

      6 gen 2026
      Dipendente anonimo
      Providence, RI
      Offerta accettata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho sostenuto un colloquio presso Progressive Insurance (Providence, RI)

      Colloquio

      Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.

      Domande di colloquio [1]

      Domanda 1

      Tell me about a time you were able to de-escalate a customer.
      Rispondi alla domanda

      Colloquio per Customer Service Representative (CSR)

      21 ott 2025
      Candidato anonimo a colloquio
      Nessuna offerta
      Esperienza negativa
      Colloquio facile

      Candidatura

      Ho sostenuto un colloquio presso Progressive Insurance

      Colloquio

      Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).

      Domande di colloquio [1]

      Domanda 1

      Whens a time you had to problem solve.
      Rispondi alla domanda

      Le migliori aziende per "stipendio e benefit" vicino a te

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      Metropolitan
      3.5★Stipendio e benefit