Applied online and received an email for me to take an online exam a few days after. Exam was roughly 40 questions long going over behavioral situations, personality inquires, and some math.a couple days after that I received another email requesting that I schedule a time slot for a phone interview. My phone interview came and was pretty basic. The questions were mostly related to my resume and some behavioral questions following the STAR form for answering. The interview lasted roughly 45 minutes. 2 days later I had received an email requesting that I come into their offices for a face to face interview. I had to schedule the interview almost 2 weeks out because of conflicting schedules with my current employer. The interview came and i met the night customer service supervisor and took a quick tour of part of the facility. They sat me down with a team member to watch them take a couple calls to see if I had any questions or concerns about the job. After that they took me into what they call Quiet Rooms where you can relax or hold private meetings and started the interview. The interview was very similar to the phone interviews just with a bit more emphasis on the behavioral questions and less about my resume. I had two interviews that day one after another and at the end they said they would contact me by the end of the week with the results.

I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.