Interview was casual with basic customer service questions. It was distracted to see the interviewers writing down my responses as I'm talking to them. Interview lasted an hour and the people are friendly.

This company outsources it's recruiting department. Three employees have now told me this and from the impression they are making, they aren't happy with their service. I am not happy with their service either. I found out that I had applied for a position that was now filled and not updated on the site, I am now crossing this company off my list. I spent 1.5 hours working on applying for a job I had no chance of getting. If there are lots of comments about recruiting customer service, Providence should consider taking it back in-house and being responsible for it. It is not leaving a good impression with job seekers.