Filled in an application form then was called for a face to face interview. Basic competency questions with a few questions about the company and customer service. Fairly straightforward interview. Received a letter a few days later saying I got the job. Was told I had to wait for available training dates and then was told there were no dates available so they would keep my name on file. Rang me a year later to offer me the position again and did exactly the same thing with the training. Not the most organised company ever.