Great interview! I was contacted by a mass email then I had a brief phone interview. The phone interview went well and I was asked to come in for the face-to-face interview. There were quite a few applicants there so they are probably doing a mass hiring. A group of us were given information about the company for about 10 minutes. I was then interview by a manager and I was nervous but excited at the same time. Be prepared to answer questions about your work experience and customer service skills. Yes, there may be a few role play scenarios. I was given two and I was given a cheat sheet as a reference. I was offered the position after my interview. I believe my interviewer was sincere and wants me to succeed as an employee as well as an individual. I will follow up with my experience working for QVC!!