First, a screening call with an opportunity to ask questions and verify that you understand the job requirements loosely. Then, A series of Zoom Interviews with various members from different teams.

Very straightforward typical straight forward behavioral questions “tell me a time you solved a difficult problem” etc. She asked a lot of follow up questions to stories so make sure you go detailed. Didn’t have a ton of questions prepped so again, it’s beneficial go in detail.

There are three interviews in total. All the interviewers were friendly, open minded and easy to talk with. They asked about the difficult thing I needed to deal with and how I overcame it, how I handled the situation when I couldn't handle it the way I usually do, and what was the difficult experience in my past customer experience and how I successfully handled it.