This interview was very confusing. The recruiter seemed to have made a decision before we even spoke over the phone. She emailed me saying that she wanted to learn about my background and interests. I work in senior leadership at my current company and have a lot of experiencing managing teams and producing results. The very first question she asked was whether or not our customers came inbound or if we reached out to them outbound. I replied that we had such great marketing we had plenty of customers calling in, and that we didn't really have to call outbound. She responded "I don't think you'd be a good fit, we mainly do outbound calls." I returned to my experience in sales, retention, and customer support, and even related to my experience for two years doing outbound analytics and surveys (almost exact same to what Qualtrics does). She said that she wasn't aware of that experience. I then asked if she saw my resume, and she said she did, but just hadn't had the time to look it over fully before. She then asked if I was applying at a lot of different places or what...She kept saying over and over that I probably "wouldn't be a good fit" because I worked at a place that mainly handled inbound volume and not outbound volume, despite that being the job prior to where I currently work. The interview seemed scatterbrained and all over the place with a decision already made beforehand. Not sure why the recruiter even took the time.

The young lady on the other end of the phone was offended when I asked her to describe what they do. She said, "I'm surprised after you going to BYU you don't know what we do". I asked her what the different types of roles I would fit into and she felt like I was way outside my swim lane. She wasn't a very good interviewer. I've experienced this a lot from firms in Utah. Most of my experience is Wall Street and the on-boarding is much better than any firm I've encountered in Utah.