1. What does a good team mean to you. 2. "Can you explain a time when a customer did not understand a product. How did you explain it to them differently so they understood?" 3. Tell me about a time where you had to stick to tight regulatory or compliance guidelines in your job and how you adjusted to this. 4. What does good customer service look like to you? 5. Describe a time when you received constructive criticism on your performance and how you took this on board. 6. Can you provide an example of a time when you had to adapt to a significant change in your work environment or processes, and how did you handle it?" 7. How do you prioritise tasks when dealing with multiple customer enquires or complaints simultaneously? 8. Describe a situation where you had to had to collaborate with other team members or departments to resolve an issue. How do you facilitate team work to achieve a positive outcome of the customer?