The interview process is rather lengthy. Roughly two weeks after applying I was contacted by a recruiter via phone, who conducted a 20 minute basic phone interview. After a few days, I then received an email with an invitation for an in-person interview for later that week. The interview was rather casual with a lot of questions about personality, ethics and values rather than technical knowledge. The interview was conducted by the department supervisor, Client Services supervisor and trainer, which all made me feel very welcome.