You apply online when the hiring process is open (october) and you must be under 24 yo. After several weeks, you will receive a call from an hiring manager asking you basic questions such as ''Why RBC?'' and ''What will you bring to us as for customer services?''. After the first part, I tought she wouldn't call back as she was rude. Weeks later, they called back but it was a different woman who asked me the same questions and proceded to invite for a on-the-phone/skype interview. That was the 3rd interview and it was with the same lady; there are actually 4 interviews, the last one being the only one face-to-face. I first tought that an interview via webcam was not suitable (you speak through your phone not the webcam!!), but whatever. Very important to show that you are willing to learn a lot.