This is like an Ivy League interview process. One phone screening. Three interviews followed that over Zoom. The second two interviews had two people in them. Customer service expectation is extremely high-this may have been the most difficult interview process of my retail career. Company culture is huge here-you must appreciate Gary’s vision or you’re out. They are really picky about who they hire to answer customer service calls. Like, big time.

I had a virtual interview with one of the Customer Experience Leads, and then an in person interview with one of the other Customer Experience Leads and the department manager.