At Railinc, we work hard to make interviews a two-way sharing of information rather than a situation that causes stress. In the initial screening phone call you mentioned, the hiring manager outlines what to expect in the hour-long panel interview with them, the team lead, a product support manager, and the director of customer success. To ease any nerves, the hiring manager tells candidates that Railinc uses situational questions and suggests looking up the STAR method of interview questions beforehand. This is done to get candidates comfortable with our process and to ensure they aren't surprised by the interview approach when they show up in person. The in-person interviews always kick-off with the hiring team asking the candidate to talk about themselves and their work experiences. They only ask about resume gaps if it is a concern. The bulk of the interview is focused on addressing potential situations rather than behavior, as outlined in the STAR process that candidates are alerted to before interviewing. The responses to these questions are meant to be a conversation, and at the end of the interview candidates are encouraged to ask about anything not covered in the initial phone screen or that day's in-person interview. We value open conversation and transparency at Railinc and the interview process is no exception. We're sorry you found this experience so stressful, but as noted, we do everything we can to prepare you for how the interview will be conducted. We have found this process identifies the best candidates for our business, and the high number of amazing people at Railinc who have ascended through the ranks, from customer success to other significant roles, is a testament to our interview process. Best of luck in your employment search!