They reached out to me very quickly for a first interview that was very introductory, but then it took weeks on end to get any sort of response. I basically had to pester the manager to even get a response. I was told that my lack of coaching and lead position experience didn't make me a good fit for MIT (which is fair), so a Key Holder position would be better. I was told to come in for "test days" during their hot market [free labor], when my current position was in hot market as well. It took 3 weeks after that to get anywhere in a conversation, so we ended up doing a 2nd interview. This was more like a normal interview, but it was basically to tell me that I didn't have enough experience for a Key Holder (using the same reason as to why she recommended KH position in the first place. I drove through a giant winter storm to get there, basically just to be told no in person when it could have been done through e-mail. The best part was when she asked me what a "selling culture" was and when she had a current KH explain, she had no idea what it was. She used my answer against me, but not to the current Key Holder. I found it to be an unreasonable way to tell someone they did not get the job, but that's just me.