HR phone call by Randstad recruiter, then 2nd stage is hiring manager interview, then 3rd and final stage is the simulation test, afterwards, then result and offer of employment when successful.

The interviewer arrived late. The interviewer did not have CV open. Interviewer asked rather vague questions. The questions that were specific, had answers already on the CV. After indicating that I have service desk and helpdesk experience, I was still asked if I have customer service experience and call center experience. Interviewer had difficulty expressing thoughts and ideas, as the interviewer would repeatedly re-phrase their questions due to asking one thing but meaning another.