Prior to the interview process, you are sent a series of questions as a sort of written test. If your assignment is successful, you are invited to chat with someone from the Customer Happiness team. From here, things took a bit of a turn, so I'll try to summarize: - The person interviewing, while polite, had 0 information on my application beyond the written test, so I had to restate my experience and I got the impression they didn't quite know what profile they were looking for - There are some standard questions that are a bit too generic and vague, and at points the interviewer seemed to struggle to figure out what question to ask next - A lot of time was spent on questions that were completely immaterial to understand if I was a fit, like how Reedsy makes money, how the payments are processed, etc - The most egregious thing was hearing that "some people have different titles but all do the same job", so there are no progression options - I sense the reviews about the CEO might still be true, as I was told he is incredibly hands-on and the team has biweekly meetings with him even though the CEO is not the aligned exec - When asking for the budget for this position, I was told 25k-45k, and this information was looked up on the spot via a job posting (i.e. the manager of the team didn't have a clear idea of the salary range and was hinging on an estimated range from a job site). - Everyone has to work weekends a few times a month. All in all, I'd avoid interviewing here, as there are no clear career progression options and the team culture seems unchanged from what has been stated in the reviews. Beyond this, the team seems completely disconnected and not well prepared to recruit applicants.

I agree with the comments here, so be cautious if you’re thinking about applying. After submitting a video and completing two detailed assessments, I was rejected for writing longer responses and not including all the competitors in the assignment (as if they expected a PhD thesis). There was no opportunity for an interview, so it felt like a total waste of time to me.