I applied for the position online and was contacted a few days later via email to schedule an interview for the following week. I met with the Branch Manager and the Assistant Branch Manager who asked me a series of questions based on my experience in customer service. They were both very welcoming and inviting, reminding me that not only were they interviewing me for the position but I was interviewing them to make sure I was a right fit for the company. The interview lasted about an hour total. They told me they would get back to me within a week but within two hours after the interview I was sent an offer for the position from HR.