Friendly/professional interviewers. Both Amy and Rachel made the whole process feel welcoming and well organised from start to finish.
1) Online application
Applied with CV
No cover letter required
2) Online assessment
Included:
Multiple-choice questions
Written responses
Video response scenarios
Main focus:
Customer service
Problem-solving
Communication
Professional judgement
Example scenarios:
Prioritising jobs
Handling customers
Identifying pest risks
3) Telephone interview
Short screening call discussing:
Background
Motivation for the role
Understanding of pest control
Driving and availability
4) First-stage virtual interview
Panel interview with manager and HR via Google Meet.
Topics included:
CV walkthrough
Why pest control
Why Rentokil
Competency questions:
Teamwork
Organisation
Initiative
Customer service
Working under pressure
5) Field day / second-stage interview
Half-day observational field experience with technicians.
Included:
Observing real customer visits
Asking questions about the role
Seeing day-to-day responsibilities
Followed by:
Face-to-face office interview
Discussion about what was learned during the field day
More competency/scenario questions
Ho presentato la mia candidatura tramite un'altra fonte. Ho sostenuto un colloquio presso Rentokil Initial (Dumfries, Scotland) nel mese di mag 2026
Colloquio
The whole interview process was straightforward and easy to follow, it began with a phone call from Amy, who is great to speak to and very informative, followed by a Google meet interview with John and Kerry who were able to explain the role further. Afterwards there is a field interview, I carried this out with Joe who although hasn't been doing the job for a very long period of time was very knowledgeable displaying the high quality training provided with Rentokil and gave great insight into day to day jobs that will be carried out, once we had done this he then took me for a face to face interview with John and Kerry. Everyone I spoke to throughout the process were very helpful and easy to speak to, overall the interview process was fantastic.
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Rentokil Initial (Edimburgo, Scozia) nel mese di mag 2026
Colloquio
First a phone interview then video followed by a half day shadowing a technician ending with a face to face interview. Jess and Mark were very helpful throughout, very transparent and quick to answer all questions I had.