I applied for the Global Product Operations Manager (Card Payments Technology) role in April 2019 and got an email from HR 2 days later to say they wanted me to do a task. I had a week to finish the task post which there would be a face to face interview. I responded by saying that looking at the task I did not think I would be the right person for it as it required detailed coding knowledge and I didn't have any. She replied saying coding was not required and no 'technical' knowledge was required to do the task. I submitted the task to the best of my ability only to be told the 'solution didn't hit all of the key points'. I felt like HR just needed to tick the box/ meet their KYC to state x number of people completed the task, rather than HR actually doing their job of writing an ACCURATE job description and formulating a SUITABLE task for that job. I thought the job description was far removed from the task and vice versa. As if they were for two very different roles. The task was quite challenging and felt like a waste of time (and not relevant to the role I applied to at all). The process also felt a bit impersonal as no call/ personal contact was made prior to that. Usually, tech company interviews have a HR interview prior to a case study/task. I also felt they used candidates to provide free consulting on a case that has later come out in the news to be a challenge for them. Overall, the recruitment process reflected a poor culture at the firm.