My interview was with a group of about 15 girls. They firstly asked us to introduce ourselves to each other, so a little icebreaker at the beginning where you say a little about yourself. This was followed by a role play in which we had to demonstrate our knowledge of upselling (persuading a customer to buy something else in addition to what they are already buying or something more expensive) and the various methods you can use to sell more products to customers. We also had to explain what we understood by upselling and the importance of the term, e.g. to bring in more revenue for the company. They then asked us "Why do you want to work for River Island?" The interview ended with a one-on-one interview in which they asked us our availability and whether or not we are going on holiday.