I received an email to do a 'predictive index' test and was then invited to their head office for a screening interview with their recruiters. The recruiters were very friendly, respectful and professional throughout the entire process - a number of competency-based questions were asked and I was later invited for a formal interview with the hiring manager. The hiring manager rocked up an hour late in a rather foul mood saying that he only had 30 minutes to spare - fair enough! I understand the demands of senior management and have a lot of empathy for them. He then proceeded to ask questions in a fairly hostile and rapid-fire way and I caught him on a couple of occasions trying to suppress a yawn. In addition, there was the odd eyeball roll and sigh, which gave me the impression that he had absolutely no interest in being there. Initially, I assumed that he was just having a really bad day, but after careful consideration, I felt extremely disappointed and disrespected, but relieved for dodging a MAJOR bullet! Who would want to work for someone who can't show even the most basic respect or common decency towards someone who has invested hours of their time applying, commuting and waiting around for them only to experience such an extreme level of hostility and negativity? Hiring managers are representatives of the business and the chances of me walking into a River Island store now stands at ZERO!!! Candidates aren't merely cannon fodder - they are customers too, so by being rude to your candidates, you are sabotaging your brand!