I was looking forward to attending an interview for Rowans Hospice, however the experience was very negative. I was kept waiting for 20 min, which happens, but no one kept me informed. Part of my interview was a task, which I had no clear time frame and was being watched whilst undertaking, which is extremely off-putting. One of the panel was very stern, cold and abrupt and didn't want to connect on any level, reading questions of a script with no care or enthusiasm. I understand certain covid procedures, but I was about 10feet away from the panel and had to practically shout to answer and could barely hear their questions. Needless to say, I was not impressed with their hospitality or process. To make matters worse, they send a standard response to the outcome via email, when I have taken time off my current role, travelled and prepared to meet them in person. I think a phone call is polite regardless of the news!