Overall process was 8 months. Had 4 rounds over 4 months, with big gaps in between though recruiter kept me warm. Also had a last minute notice for one of the interviews. Interviewers were actually great, showed interest, were very friendly and made sure you were comfortable. After 4 rounds, I was ghosted and ignored. After another 4 months, I was sent an automated rejection letter. I know it was automated because the recruiter's name was simply listed as "[not available]". Perhaps just don't have any expectations that they will update you after spending so much time on the interviews.

Great... first round of pre screen interview and then second round of HR interview through zoom meeting. Overall good experience. Question asked related to customer service and past experience in the call center