Asked me three questions i one go: "How you work with internal persona’s? which department do you work closely with? And how do you go about making them prioritise the task?" I recorded our conversation and transcribed her back to back questions below: -How you work with internal persona’s? -Who do you work closely with? And how do you go about making them prioritise the task? -Customer escalations examples? -How to define criteria to put in the formulas of a health score for a customer? -What would be the components that would compose less of a hunch health score but more formulated to something thats more measurable. Weighted average etc? Do you have metrics/indictor/metrics you rely on to assess the health of the customer? Something that ties to one aspect of the customer etc?