Short first call with the Talent person to get a general idea about my experience and about the company and the role. Then a call with the manager of the support team, very nice person. Then a take-home test which was part code review and part thinking about how to solve a certain problem with a fictional ticket dashboard.

1.- Talent Acquisition Partner Interview I first spoke with the Talent Acquisition Partner, who was warm and knowledgeable. They gave a clear overview of the company and the role, and we discussed my background briefly, along with salary expectations. 2.- Support Director Interview The second stage was with the Support Director. This felt more like a conversation than a formal interview. They asked about my experience and work processes, and they were incredibly kind and attentive—even when I tended to talk a lot! 3.- Technical Interview (Support Director + Support Lead) For the final stage, I had a technical interview with the Support Director and Support Lead. They provided information in advance to help prepare, which I appreciated. During the interview, they presented a case study and asked me to walk through my approach, as well as discuss responsibilities related to the role. Unfortunately, I didn’t perform as well as I would have liked. I went blank at times/forgot previous experience, so I didn’t progress to the next stage. Outcome & Feedback I had my final interview on a Friday and received a response by Tuesday. The rejection message was thoughtful, kind, and included helpful feedback, which I truly appreciated. Overall Impression Everyone I met throughout the process was really kind, helpful, and down-to-earth. There was a strong sense of low ego and positive energy across the team. Based on my experience, it seems like a great place to work and grow.