Thank you for sharing your feedback. We sincerely apologize for any negative experience you had during the application process. We always strive to improve, so will see what changes need to be made to. We would be happy to speak direct to discuss these issues in more detail if you wish. We ask for cameras to be off for these screening calls to allow for a more informal conversation. We do include this information in the request for the call but will see what we can add to the explanation to make it clearer on the purpose.