Sat in a room discussing the responsibilities of the job and whether or not you think you are a good fit. They never mention how you would interact with customers or how the merchandise pickup process works.

I applied online and received an email one week later for an interview. Waited in their office for a while and got interviewed by my would-be boss. I was the only one there which surprised me because as I would find out later, the backroom was understaffed even with me being hired.