The interview process is a multiple-stage process for hiring new employees. The stages mainly comprise job interviews held either one-on-one, with a group of candidates, or with a panel. Interviews are conducted in person, over the phone or by email, or via video conferencing tools. vedio Online interview by serco group at December 2024,,United Arab Emirates by serco middle east

Initial Interview (Phone or In-Person) Focus: This round generally focuses on assessing communication skills and customer service abilities. Common Questions: "How do you handle difficult customers?" "Can you provide an example of a time you resolved a customer issue?" "Why do you want to work in a call center?" Skills Assessed: Clear communication Active listening Empathy Conflict resolution