I recently participated in two separate interview processes for a Customer Success role at ServiceTitan over the course of nearly two months. The process included multiple recruiter conversations, interviews with hiring managers and leadership, a panel interview, and a presentation. Everyone I met throughout the experience was professional, welcoming, and genuinely passionate about the company. My primary concern was the communication and timeline management throughout the hiring process. On multiple occasions, I was informed that decisions were being delayed until all candidates had completed their interviews. As a result, there were several extended periods without proactive updates, and I often had to initiate follow-up conversations to understand where things stood. While I respect the company’s decision, the final feedback I received did not seem fully aligned with the examples and presentation topics discussed throughout the interview process, which left me with limited insight into how I could improve moving forward. Overall, I had positive interactions with the people involved and remain impressed by the team. However, I believe there is an opportunity to improve candidate communication, provide clearer expectations around timelines, and offer more actionable feedback after such an extensive interview process.

Interviewed for CSM, had my first recruiter screen and was ghosted. Very disappointing, at the very least companies can send an automated or templated rejection email as a professional courtesy and basic respect for candidates. I sent a follow up email after I never heard back and never got a response. The interview asked basic CS questions - how many accounts have you managed, tell about an escalation and churn risk you handled etc. The recruiter spoke extremely fast and was very rushed, you could tell she was just listening for specific keywords, not looking to understand me as a candidate or what I would bring to the team. She didn't leave much room for questions at the end, and ended the 30 min interview after 20 mins saying her laptop was going to die, it was very obvious she just wanted to finish early. Not a positive candidate experience at all.