I was contacted by an HR recruiter about a week after I submitted my application via email and a phone interview was scheduled for the following week. The phone interview was pretty standard. During the interview the recruiter asked me questions about my previous work experience and what has lead me to apply. The recruiter also spend a good amount of time talking about the program and giving an overview of the company. Questions she asked were "Give me a time when you had to deal with an angry customer/employee" "Tell me a time when you were new to a leadership role and how did you gain respect" "What does customer service mean to you?" "Give me an example of excellent customer service" The interview was very conversational and the recruiter was very easy to talk to. We ended up having some good discussion and I believe the interview lasted about an hour. At the end of the interview, I was invited to complete a store visit. The store visit is much less informal than the first interview. The purpose is for you to interview the store managers, see the store first hand, and make sure it's a fit for you. I was given a packet of questions via email that I was instructed to bring to the store. This packet served as a guide to help structure the visit. The managers were very helpful and open to taking time out of there day to meet with me. The visit lasted about 2 hours (both myself and the managers were talkers so realistically you should probably expect an hour to an hour and a half long visit). After the store visited was completed I was contacted about a week after by the recruiter. We had a very brief phone interview that reviewed the visit. I was asked about what I learned, what the different roles of the managers are, and why I should be hired by Sherwin-Williams. At the end she informed me that they would like to schedule me for my final interview with the district manager. This interview took about 20 mins. The final interview was pretty similar to the very first phone interview. In this interview the district manager is getting to know you and your personality/ characteristics. I was asked some of the same interview questions as before. We spent a little time talking about the very specifics of the job; benefits, salary expectations, ect. I believe that the final decision is made by the district manager. After all the interviews, he/she will report back to HR which candidate he would like to give the offer to. It took exactly two weeks after my final interview to get the offer. The offer is contingent on a background check, so if you accept, you probably won't know your start date/location until about a week or so once that clears. Overall the whole process took about two months. I think the biggest thing they are looking for is customer service skills and interpersonal skills. Be confident in your ability to do the job and be a quick learner. Showing a genuine interest in the company and the industry will be a big help. Also, being willing to relocate to some degree will probably help as well.