I recently interviewed for a Customer Success Manager role at Silktide and had a very positive experience throughout the process. My first interview was with the US-based hiring manager, who was friendly, welcoming and immediately put me at ease — particularly as it was my first interview in 15 years. He clearly explained the stages and what to expect, which made the process feel structured and transparent. The second stage with the Head of Customer Success was equally impressive. They were well-prepared, clear about expectations, and took the time to explain how the role fits within the wider business. The conversation felt professional but relaxed, allowing for genuine two-way dialogue. Communication was consistent, timelines were clear, and the overall process felt organised and respectful. Although I didn’t progress further, the feedback provided was constructive and genuinely helpful. Overall, a strong example of how recruitment should be handled. My thanks to Tyler and Sophie — a real credit to the business — and I wish the team all the best.