We sincerely apologise for the frustration and disappointment you experienced during your interview process. We are sorry to hear about the technical difficulties you encountered and the subsequent lack of opportunity to showcase your skills and enthusiasm for the role. Your dedication to ensuring your setup was working properly before the interview demonstrates your commitment to the opportunity. It's regrettable that despite your efforts in the call to resolve these, you were unable to effectively participate in the formal recruitment process. We fully understand how disheartening it must have been to not be able to fully engage in the interview process. We take your feedback seriously and are actively working with our recruitment agency partner to ensure that any concerns prior to the interview are addressed prior to any interview with ourselves. Once again, Thank you for bringing this matter to our attention, and we appreciate your understanding, wishing you every success in your next role.