It was a fairly straightforward process that started with a brief phone screening where they asked basic questions about my background and experience. After that, I had an in-person interview that focused on customer service scenarios, troubleshooting skills, and simple technical concepts. The overall process was smooth, well-organized, and not overly difficult.

Interview has multiple parts. Initial phone screen which is automated, zoom introductory interview, another phone screen which is not automated, and then final in person interview. They are pretty clear on what to expect once you actually are on the job.

They want to make sure you are a fast learner. They’ll show you a picture of someone’s internet stats and have you interpret whether or not the service needs to be restored or not.