Interview process was very transparent and communicative. I always knew where I was in the process. Started with a screen phone call with the recruiter discussing my background, why I was interested in Splash etc... Two days later was notified that I would be having a Zoom meeting with the CSM team lead. Had that meeting and thought it went well, but did not go further than that. I felt both the screen and the 1:1 went well but I think they were actually interviewing for an Account Manager and were just calling the role a "Customer Success Manager". I was told in the second round that "This role is mostly going to consist of capturing and monitoring renewals and doing cross-selling and up-selling" which is more aligned with what an Account Manager does in my opinion. The role I interviewed for seemed low-touch and very transactional. In my experience a CSM deals more with post-sales relationship-building and understanding customer goals and helping them achieve them to get the most value out of your product (and upselling when needed). If you do this well then renewals will happen organically. This is what I do at my current job and once I explained that, it was probably a big reason why I did not progress further in the interview process. It could just be one those issues defining a CSM versus an AM because those roles often have overlap and every company defines them a little differently. But also I probably just didn't fit. All in all, though, interview process was relatively pleasant.