Interviewed with 3 staff members for one hour, followed by an hour with 2 director-level staff. Very friendly for the most part. Specifically said they didn't want to talk about my work history since they felt they knew all they needed to know from my resume. Most of it was conversations about customer service situations and how the position came to be. I asked for next steps at the end and they apparently did not have any. Did not contact me afterward, I contacted them twice for updates.