La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso Staples (Austin, MN) nel mese di dic 2011
Colloquio
The interview was a rather easy process. I applied online and received a call the next day. The interview was set up for the day after. This interview was a basic interview consisting of the basic types of questions one would expect (e.g. "Why are you interested in Staples?"; "Why did you leave your previous employer?") There was also a small selling "test" where I would basically "sell" the interviewee a pen. It didn't seem like a major part of the qualification process, but rather just a gauge for what training would be required.
After the initial interview, I talked with the general manager, Easy Tech Expert and assistant manager and took a formal technical skills assessment (think A+ certification material!).
Interview was full of fit questions. How have you handled conflict in the past? What would you do in this ethically gray situation? Also tested sales skills. Asked how you would sell and anticipate the needs of different kinds of customers You also have to make sure that you pass the certification to become a tech.
Domande di colloquio [1]
Domanda 1
Tell me about a challenging situation at work you've overcome
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Staples
Colloquio
applied online and i was contacted less than a week later, walked in and was taken into the back for an interview. I applied for copy center and was unaware there was a tech position availabe. I was A+ certified and they needed someone so i was hired that day.
Show a willingness to meet sales goals, enthusiasm for sales, and knowledge of the products and services they sell. Interviews here are pretty straight forward. Come up with a scenario if someone came in with a pc problem, or if you were helping a customer with a new/replacement pc purchase. Ideally, they want to hear that you will suggest attachments and state the benefits for each one,
Domande di colloquio [1]
Domanda 1
be able to come up with a sales objection. What if the customer says that they do not want the tech support or warranty? How would you overcome this?