Was contacted by a recruiter about two months after initially applying. Quick phone interview with typical questions which lead to a sit-down interview.

Filled out an online application. Two weeks later received an email from HR, so I could take 2 test. Typical data entry(wpm) and filling in information while listening to a customer call. A week later received a call from recruiter to set up a phone interview. Set up interview for the next week. Recruiter called at the exact time i scheduled. It was a Quick phone interview most of the time she was explaining the position. Interview questions were Go through your resume, Why State Farm, Tell me about yourself, Tell me about a time you dealt with a unsatisfied customer, Tell me about a time you mad a difficult decision.....etc. Basic behavioral questions.