My experience with Submittable's interview process for the Mgr of CS position was deeply disappointing due to a complete lack of professionalism and communication. The recruiter failed to attend the scheduled initial conversation, and no email was sent either in advance or after the fact to acknowledge or explain the absence. This is especially frustrating as I was asked to submit responses to the recruiter screen questions via a form before the interview. Asking candidates to take notes for you is a bad look. I have never encountered this kind of practice in the 25+ years of being both an interviewee and an interviewer in a professional environment. As a candidate, I value transparency and respect in the recruitment process. However, disregarding my time and the absence of basic communication was disheartening. It raises significant concerns about the company's organizational culture and commitment to treating potential hires with dignity and respect. This experience also prompts troubling questions about how Submittable values its customers. If this is the level of consideration given to prospective employees, it begs the question of how they handle customer interactions. While I had initially been drawn to Submittable's mission and values, this experience has cast a shadow on my perception of the company. I hope Submittable addresses these issues quickly to maintain its reputation and foster a more positive candidate experience. However, it may be par for the course, as the reviews written by current/former employees echo similar sentiments about the company's lack of transparency, communication, and empathy for people.