A JOKE!!!!!! I applied online and received an email to respond back with my availability for a phone interview. I was given 3 possible days. After I researched the company and hourly rate, I responded 2 days later. After responding with my availability, I was sent another email stating that my information was not found in the system (Jobvite.com) and without that, I would need to actually register on that site. I explained to the person that I had not seen anything of that nature when I completed the online application, but if I could get the website, I would go and register. After finally getting registered, I received another email asking for my availability again. I responded and received a reply back with the interviewer name and time they would be contacting me. I agreed. End of story, or so I thought. the next day I receive the exact same email (it must be a auto generated email) stating my information was not found in the system. I then proceeded to explain, via email, that I had already received a confirmation email for the interview with date, time, and interviewer. She apologized and that was that. Now, the "interview"...the interviewer calls 25 minutes later than the scheduled time, which was OK, due to "interviews running longer than planned". He verifies that I am interviewing for the RST position and states he needs to check the report on my computer specs. Now, my train of thought at that very moment is "why wasn't this checked BEFORE you even arranged an interview". Well, my computer didn't meet the 1080p screen size....and my computer actually exceeds that. I was asked if there was another computer that could be tested, to which I replied, "no, my other computers are older than or the same as this one". He goes on to say that unfortunately we won't be able to proceed unless I would like to upgrade and reapply later. I firmly respond with No, I'm not upgrading my computer for a hourly rate of $9/hour, you have a great day sir" and the call was disconnected. Moral of this story...Support.com MAY be a great at home company to work for, but unless you just recently purchased a VERY high end computer or you are willing to go purchase on, keep looking. The rate of pay doesn't even make up for the amount of confusion I dealt with trying to get an interview set up.

I applied online and immediately received an email asking me to set up an interview time. the next day I had a recruiter call me at home. He was very upbeat and friendly. He asked me questions like, "Name a time when you had to deal w/ an irate customer. How did you handle it?", "How would you tell someone who has never used the internet to connect their wifi?",'In your own words, what is great customer service?". I can't remember them all but I do know that he asked a lot of technical questions about the internet obviously. Also, you have to be in front of your WORK pc during the interview. He had me look up the weather in some other country and to google a few more things-mostly just questions that require you to do some research. When he was finished he said that he would be in touch. An hour or 2 later he called back and told me I had been selected. He gave me some basic info about training which takes 6 weeks to complete and you do get paid for it,$8.50 per hour. By the last 2 weeks of training, Nesting, we were taking live calls.