Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Support.com
Colloquio
They will send you an email giving you a few days to schedule a phone interview...The interview was easy, and you basically just have to answer a few questions about how you would be able to help a customer over the phone. They do a few role playing scenarios. Overall it was a bit uncomfortable at first (It was my first phone interview, so that could be part of it), but it was more comfortable after a few minutes. I did not think I did very good but apparently I did because about 2 days later I got a call with a job offer.
Domande di colloquio [1]
Domanda 1
How I would explain to a customer what a internet modem looks like and how I would help them find it in their house. (Easy I know)
Ho sostenuto un colloquio presso Support.com (Valdosta, GA)
Colloquio
Simple video interview that asked if you had troubleshooting experience and how technically savvy you are. Figure the interview also helped them judge our temperament as you will need a calm one for this role.
Short and by video. Simple questions. Very fair and kind interviewer. This company puts customer service before technology so make sure you’re quite nice. Second round interview is done via zoom interview they will check your computerAnd your Internet speed
Domande di colloquio [1]
Domanda 1
What company’s have you done customer service for?
Ho presentato la mia candidatura online. La procedura ha richiesto 3 settimane. Ho sostenuto un colloquio presso Support.com (LaFollette, TN) nel mese di gen 2019
Colloquio
Pretty streamlined, applied, did the webcam interview. Computer was actually not up to specs, so had to upgrade. After upgrading and forwarding my new specifications to the company, I was eventually contacted via phone.
