Applied online with submission of resume and cover letter. Answered some question right after submission(remember to save as draft if you anticipate a long time to write). Next day, receive a requirement of complete a online assessment which include question like "how you feel yourself fits to this adjective", "what's you opinion about this statement" and scene question.It took about one hour to complete. I did not have any experience in customer service and I claim that in the questionnaire during application, but i still get the chance of phone interview. After that, receive a call to make an appointment of phone interview. I did not pick up the call actually, but the HR leave a message in my voice mail. The phone interview (18 minutes) is generally good, HR was friendly and nice.