current employee. got referred to the position, had a preliminary interview with a recruiter, then a few days later I had a follow-up interview (2:1) with 2 managers for about 45mins total. Included a role-playing mockup telephone call and general questions about customer service, etc. smooth and comfortable process overall. Offer was presented in the following weeks.

Has a phone interview then an in person interview. Relaxed atmosphere. Hard to understand one of the interviewers on the phone as they were foreign. In person wanted to make sure I was really interested in the job more than making sure I was right for the job. Encouraged to ask lots of questions.