This post is going to get a little bit lengthy but it really gives people who are going in for an interview a sense of what it was like for me because I didn't find a post on here that actually portrayed what happened with my interview.
I had a lot of people telling me that Call Centers were awful places and I shouldn't even bother applying. I met someone at the place I karaoke who worked at Teleperformance. She talked to me for a little bit about how she was on the fun committee and she told me I should apply. I applied online and within a week or two(not exactly sure on the time frame) they called me. The person on the phone had a very upbeat tone and she genuinely listened to what I had to say. We talked about the weather and I explained I had a cold, so I didn't want to come in as soon as that next day for the interview so I could have time to get a little better. She understood and told me to feel better. She conducted a very short phone interview, which is mostly just to hear how you talk on the phone, with very simply questions. "If we have positions only in the evening is that okay with you?" or "We are required to drug test. Are you concerned with that?"
She set my interview up for that monday and informed me that the dress code was a mandatory business casual/business attire. I'm not dressy so I went and bought a new outfit before my interview, only to show up to people in jeans. I was a little frustrated but I realized that I was feeling very confident about what I was wearing and how professional I looked compared to others. Some people also don't have the means to go out and buy new clothes. It also turned out that they were only there for training so people were able to instructed that they were able to wear them. While these people were waiting, I filled out a sheet of paper. It was a simple 'keep the two top sheets and fill out the bottom with the same information you gave us on your application.' I took three tests on the computer which tested my ability to type, use and correct spelling and grammar errors and basic computer knowledge.
I overheard the Recruiter talking about how she has gotten that call that made her want to scream, cry and quit. And she explained to them that they would too. But she also explained that on their way out the door, someone will stop them. They'll turn it around. They'll make it better and they'll help you.
The tests were easy, overall. I scored well on the computer knowledge test and was given another test. It was simple and it was a written test, using the verizon website as a helpful tool to answer the questions. After I was finished with that, I waited in the lobby again for a recruiter to come get me. He informed me that this wasn't the initial interview and he was seeing where I would be well placed. I did a little talking up and he was fun and silly but got down to business. He ended up doing my initial interview and he sat me back in the office to wait on a Verizon Recruiter. The interview questions weren't that difficult. We did a role play scenario and he helped me through it a little, making sure to tell me what I was doing wrong and what I was doing wrong.
I waited for the Verizon guy and it took him awhile and when he did get there, he was a little shy but eventually he opened up. We talked a bit and I took another test. It was timed but he thought I did pretty well. Although he wasn't able to help me with the answers, he kind of tried to push me along in the right direction because he knew I had the potential.
I waited again in the Lobby and the guy who did my first interview came back out and we sat down and picked my schedule out and he offered me the position. The schedules were mostly in the evening but I got to pick the days I wanted off. I had to fill out more paperwork and had to go back to the lobby to finish even more paperwork.
Overall, the paperwork was a little bit tedious but it was needed for a brand new job. I did see some people who went straight in for the first interview and came right back out. They will send you away if you aren't what they're looking for. I waited in the lobby several times and had the assumption that I wasn't hired from things I had heard on Glassdoor. Sometimes waiting is needed. So if you're waiting, don't worry. Don't panic and stay confident. You'll go through several interviews and several tests. That's okay. I was also under the pressure that it would be a group interview but it was in fact not. So, don't stress.
The people there were amazing, honestly. I can only hope that my experience with the rest of the company goes just as well. I had bad luck with the car and the receptionist found someone to jump it for me. Everyone was just very friendly. One more note: talk first. I had to say things first sometimes but I was okay with that. Don't be nervous and smile.