Here's a hint: If you breathe and have at least a high school completion (GED or diploma) and can prove it, you have a 99% chance of getting hired. People show up to interviews in tube tops, flip flops, leopard print spandex...basically the normal Killeen classy style. Honestly, if I was HR and had any involvement in the process, I would send all the inappropriately dressed people out and tell them to come back when they are dressed for interviews. One girl carried in a HUGE soda and even took it back to the testing room (filled with computers)! The process involves signing in and waiting, then when you're called you show 2 forms of ID, which they make copies of. You can apply online or wait until you walk-in, it won't make a single difference. When they call your name with a group of 5-6 others you go into a room and take an IT, Grammar and customer service test, then a typing test. If you haven't filled out an application, this is where you do it. You have to get a laughable 25 wpm on the typing test...which you can take as many times as you need in order to get that 25 wpm. After the testing you sit and wait longer, then eventually a recruiter will do a first interview. Based on that interview, they will recommend 1)if you should get a 2nd interview and 2)what company you are assigned to. Again, unless you are just really, really incompetent you will pass this. They literally just want to put bodies in chairs. With the 2nd interview with a manager, you will get more typical interview questions, such as "when is a time you went above and beyond for a customer" and "Describe a time when you had to de-escalate a situation with an angry customer" because apparently 99% of the callers just want to scream and yell. If you pass this interview you are pretty much hired. When you fill out paperwork they give you a saliva-based drug test that you take right there, and if it shows up anything other than negative then you're sent off-site for drug testing (this includes invalid results). You fill out a stack of paperwork once they say "Congrats you're hired!" and get your training schedule then. In my case, I don't even know the schedule yet. It doesn't start until the 21st and open availability is REQUIRED and not even an option to consider not being open if you want the job. Starting pay is $9/hour, no negotiation. And, women, the way they get around pregnancy discrimination is by asking "Are there any commitments within the next 6 months that would prevent you from being available?" and the way they get around religious discrimination is to say "Is there any scheduled activities on the weekends that would prevent you from being available?" so be aware of these because if you ARE pregnant but need a job, you will have to lie unless you are less than 3 months along.